Consumer protection
When a product or service lets you down
Complaints and defence under the Consumer Protection Act, 2019, before the District, State and National Commissions, for defective goods, deficiency in service, unfair trade practices and product liability.
Free 15-minute consultation. Your idea is confidential from the very first hello, protected whether or not you go on to instruct us.
What's included
Everything your consumer protection needs
The Consumer Protection Act, 2019 gives consumers a forum designed to be quicker and less formal than a civil suit. We act for consumers pursuing a grievance and for businesses answering one.
Consumer complaints & notices
We assess whether your grievance falls within the Act, identify the right Commission based on the value of the claim, and draft the complaint with the evidence and relief properly set out.
Deficiency in service claims
We pursue claims where a service fell short of what was promised, in insurance, banking, housing, healthcare, travel, telecom, education and similar sectors, and where a defect in goods has caused loss.
Unfair trade practice actions
We act against unfair and restrictive trade practices, including misleading advertising and false claims about a product, and advise businesses on keeping their marketing on the right side of the line.
Product liability & business defence
We advise on product liability claims against manufacturers, sellers and service providers under the 2019 Act, and defend businesses facing complaints, including at the appellate stage.
Simple, transparent, fast
How it works
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Review the grievance
A free, confidential conversation about what happened, what you paid for and what you have in writing.
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Notice & negotiation
Where a resolution looks realistic, we send a legal notice first. Many disputes settle before a complaint is ever filed.
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File before the Commission
We prepare the complaint with the supporting affidavit and documents and file before the District, State or National Commission with jurisdiction.
- 04
Hearings & relief
We appear through the hearings, press for the relief claimed, and advise on appeal or execution once an order is passed.
Why Soni & Soni
Authority you can rely on, a process you can see.
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Both sides of the table
We act for consumers and for businesses defending complaints, which gives us a clear read on how each side is likely to move.
Proportionate advice
We'll tell you when a claim is worth pursuing and when the cost and time outweigh what's realistically recoverable.
Evidence built early
Consumer matters turn on documents, invoices and correspondence. We organise the record before filing, not during the hearings.
Practising since 2008
Offices in Ahmedabad and Jodhpur, with a first response to new enquiries within ten minutes.
Talk to an attorney
Have a consumer dispute to resolve?
Tell us what happened and share what you have in writing. We'll come back with a candid view of your options, confidentially, at no cost for the first conversation.
Free 15-minute consultation. Your idea is confidential from the very first hello, protected whether or not you go on to instruct us.
Consumer Protection, your questions, answered
Who counts as a consumer under the Act?
Broadly, a person who buys goods or avails services for consideration, for their own use rather than for resale or commercial purposes. The 2019 Act expressly covers online and teleshopping transactions. Whether a particular purchase qualifies can turn on the facts, and we'll assess that at the outset.
Which Commission do I file before?
Jurisdiction is tiered between the District, State and National Commissions according to the value of the goods or services paid for, with the State and National Commissions also hearing appeals from below. We identify the correct forum before filing, since a complaint in the wrong forum costs time.
Is there a time limit for filing a complaint?
Yes. A consumer complaint must ordinarily be filed within two years of the cause of action arising, though the Commission may condone delay where sufficient cause is shown. Speak to us early rather than late.
What relief can a Consumer Commission grant?
Depending on the case, a Commission can order removal of the defect, replacement of goods, refund of the price, compensation for loss or injury, discontinuation of an unfair trade practice, and costs. We'll set out what is realistically available on your facts.
Do I need a lawyer to file a consumer complaint?
The forum was designed to be accessible and you may appear in person. That said, framing the complaint, pleading the right relief and putting the evidence in properly makes a real difference to the outcome, particularly where the other side is represented.
Our business has received a consumer complaint. What now?
Don't ignore it. We review the complaint and your contemporaneous records, advise on whether a settlement or a defence serves you better, and file a considered reply within the time allowed. We also look at whether your terms, disclosures and marketing invite similar complaints.
Let's protect what you've built.
Book your free, confidential consultation and talk through your consumer dispute with a lawyer.